Were you one of the thousands of people frantically pressing the refreshing button on your laptops on Sunday morning, eagerly trying to get your hands on the most sought after of summer festival tickets – Glastonbury 2011? I know I was. I’ve been going to Glastonbury every year I’ve been able to since 1999 – there was only one year that I didn’t attend through choice, and I got really grumpy for that whole weekend at the end of June. Even if you don’t go to the festival, it’s pretty difficult to evade the media coverage of it, as they proudly show off how amazing the festival is to all those who were unable to get tickets. It’s even more annoying if the year that you’re not there turns out to be one of the elusive “hot and sunny” years.I didn’t get tickets on Sunday, but it was mainly my own fault. I didn’t plan ahead. I didn’t get my registration details in advance. I didn’t liase with my friends to ensure we would all try and get tickets for each other. And worst of all – I didn’t have a computer in my flat. This meant I was resigned to trying to buy tickets on the web using my iPhone. It didn’t work, and I didn’t get a ticket.
As it turns out, I wasn’t the only one. And those left feeling disappointed have turned to Review Centre to voice their feelings about the ticket agency put in charge of selling Glastonbury tickets, See Tickets. A selection of these reviews can be seen below:
I got to the payment details at least 6 times and every time i summitted it it just crashed and gave an error message. Just seems that see tickets IT department needs a right royal kick up the backside. More than anything the contract for sale should be removed for future years
Like other disappointed Glasto triers I had the same demoralising experience.
Spent and hour and a half hitting ‘proceed’ to get to the payment page having spent two hours getting past the other obstacles. Only let me through when sold out.
The queuing software should be binned.
Website is a joke. Started at 8:50, managed to get to ‘in a queue’ screen at 11:00, after 1hr of re-sending request managed to get to “enter reg details’ screen. Another 1hr of resends and managed the ‘confirm address’ screen, another 30 mins of resends and got to payment screen… SOLD OUT. What a joke.
2 phones, 2 laptops. Over 2000 calls made between 8.45am and 1.15pm when they sold out. Busy every single time. Joke. I estimate to over 50,000 refreshes on both laptops with multiple tabs and pages being refreshed every few seconds. The only message I ever got was at 1.15 when it let me know it was sold out.
tried to buy glasto tickets, 2 laptops, 3 phones and an ipod touch, battered it for over 4 hours, not even close, didn’t get to any sort of queue, absolute waste of time
so i rang my sister who lives in manchester (me being in london) she tells me she is in the queue and she will get me tickets if she gets through, I get a call back 10 minutes later saying “IV GOT THE TICKETS’. yay but what a hassle, it ended up that my sister managed to get all our tickets all 8 of us, with her paying for all the deposits
See tickstes dont think its worth improving the service as they know all the tickest will be sold and they will get paid but I think they should make some sort of effort to at least give everyone a fighting chance. (sic)
Disastrous, useless service and a waste of many thousands of potential Glastonbury goers times. So disappointed. Will boycott in the future
Every year i am shocked by how bad see tickets is when it comes to glastonbury but this year i am speechless, after spending over 4 hours trying to get tickets for glastonbury i was unsuccessful along with over 30 different friends. We have been going for the last 5 years and i cant believe that not a single person i know from the london area has been successful.
so last year, we struggled for hours to get glasto tickets, and thought, wow seetickets is a terrible site, but they’ll improve for next year, they’re not that stupid. Wait a second, they are. 5hours and no tickets, couldn’t even access the site.
I agree that they they should think about upgrading their technology, but it’s the sheer volume of people trying to get tickets that causes the problem – even if their servers could handle all requests, then it would still come down to a lottery as the first 177,000 who push the refresh button as close to 9am as possible would all get tickets, and they would sell out in minutes rather than hours. The solution I see as being the most fair would be to start selling tickets in physical box offices only, and selling tickets on a first-come, first serve basis, so if you really wanted tickets then you’d have to camp out in front of the box office weeks in advance. I’m kinda glad they haven’t gone down that route so far. Still, at least we have a possible resale next year to look forward to.